Receptionist

Job Description

Receptionist - Reading Depot 
Salary: £27,958
Working Pattern: 5 days per week (Monday to Friday) 
Shift times: 08.00 to 17.00 (flexibility required)

The role includes: 
As the Innovation Kitchen and Site Receptionist, you will be the first point of contact for visitors and callers, ensuring a welcoming and professional experience. This role is central to maintaining smooth operations within the Innovation Centre and supporting internal teams. 

Key responsibilities: 

• Visitor Management: 

• Greet and assist visitors upon arrival 

• Escort visitors to the designated waiting area and ensure they are comfortable 

• Arrange site tours and provide PPE as required 

• Reception & Communication: 

• Answer incoming calls from the security hut and manage call diversion 

• Handle customer calls promptly and professionally 

• Respond to ad-hoc buzzer requests at the staff gate 

• Site Communications Champion, maintaining up-to-date and visually engaging notice boards across the facility, using materials from the internal communications team. Design and deliver additional internal communication materials using tools such as PowerPoint and Canva, as directed by the site Leadership Team. 

• Facilities & Meeting Support: 

• Maintain meeting room calendars and ensure rooms are prepared 

• Monitor Health & Safety standards in conference rooms and communal areas 

• Keep the reception area clean, tidy, and welcoming 

• Coffee Bar, Kitchen & Canteen Support: 

• Ensure the coffee bar is stocked and ready each day 

• Order supplies for the coffee bar 

• Provide cover for the Kitchen Manager during annual leave, including checking deliveries and coordinating with kitchen staff 

• Assisting with Kitchen and Canteen deep cleaning as required 

• Administrative Tasks: 

• Manage post, including taking receipt parcels and letters and distributing internally and franking and delivery of outgoing post to post box. 

• Any other administrative tasks as required by the site, which may include (but is not limited to) facilities administration, invoicing, purchase orders, arranging meetings, note taking etc. 

What We’re Looking For 

• Excellent communication skills 

• Strong customer service skills and a professional telephone manner 

• PC literacy with working knowledge of Microsoft Outlook and Office 

• Attention to detail and ability to multitask in a busy environment 

• Flexibility to support ad-hoc tasks and team needs 

• Knowledge of SAP (preferred, training provided)