Credit Management Team Administrator

Job Description

We are recruiting a Credit Team Administrator position within the Credit Management department

This role is offering flexible hybrid working after the initial training period with 2-3 days based in our Ashford office for team collaboration and meetings, so you must be with in a commutable distance.

Role Purpose:

In this varied, generalist role with an administrative focus, you’ll wear multiple hats across the Credit Management team. You will support a range of credit control activities, including assisting with overdue accounts, monitoring incoming payments and allocating remittances, as well as supporting credit risk processes and direct debit activities. You’ll help resolve invoice and payment queries, maintain accurate customer account records, and support the setup of new accounts, including documentation and credit checks. The role also involves preparing reports and dashboards, along with processing account amendments such as credit limit changes, ensuring accurate and up to date information across systems.

Key Accountabilities & Responsibilities:

• Support tasks related to overdue accounts.
• Monitor incoming payments and allocate remittances.
• Help resolve invoice/payment queries with internal teams.
• Maintain, update, and organise customer account files.
• Assist in preparing reports, summaries, and dashboards.
• Support setup of new customer accounts, including documentation and credit checks.
• Maintain accurate customer details within systems.
• Process account amendments and credit limit changes.

About you 

Demonstrates strong administrative and organisational skills, with excellent attention to detail and effective communication abilities. Shows proficiency in Microsoft Office and the capacity to manage multiple tasks while adapting to changing priorities and business needs. Maintains resilience under pressure, sustaining performance and approaching challenges constructively. Acts with integrity and accountability, taking responsibility for decisions and actions. Works collaboratively across teams, building strong working relationships. Maintains a strong customer focus, ensuring customer needs remain central to decision‑making. Brings experience in credit control and finance, familiarity with ERP systems and credit management software, a basic understanding of credit management principles, and a background in customer service.

What we offer:

• A competitive salary
• Generous holiday allowance, with option to purchase 5 additional holiday days
• Pension scheme
• Hybrid working contract
• Huge discounts on all sorts of lovely food and award-winning products through our staff shop
• Discounts on Cinema tickets, shopping and earn cashback on purchases through Sodexo.
• Recognition awards and Incentives
• Career progression opportunities - being part of Fresh Direct and the wider Sysco group, the world’s leading foodservice business, opens up a world of possibility