You have just arrived at a café to make a delivery, when you realise that a taxi has parked in the café’s designated loading bay. When you ask the taxi driver to move their vehicle, they reply that they are waiting for a passenger and will move their vehicle in a couple of minutes. While you are waiting for the taxi to leave the loading bay, a member of the public approaches you and asks you to move your vehicle as you are blocking the road and they are in a rush to get to the local train station.

Choose both the one most appropriate action and the one least appropriate action that you would take in response to this situation. You will not receive any marks for this question unless you select both the most and least appropriate actions.

When you arrive at the Sysco depot to begin your shift, your manager informs you that you will need to make some alternative deliveries to those which you were expecting to make today. Your manager explains that your colleague is unwell, so they have changed your regular route to cover some of your colleague’s deliveries. This means that you will need to drive to new places that you are not used to.

Choose both the one most appropriate action and the one least appropriate action that you would take in response to this situation. You will not receive any marks for this question unless you select both the most and least appropriate actions.

It is late on Thursday, and you have just arrived at a restaurant to make a delivery. You unload the stock and the customer notices that they have not received the full quantity of smoked salmon that they were expecting. The customer explains that they need the full quantity of smoked salmon as they have a special menu on this weekend that requires it. You and another colleague loaded the delivery onto your van this morning, but neither of you noticed the missing smoked salmon.

Choose both the one most appropriate action and the one least appropriate action that you would take in response to this situation. You will not receive any marks for this question unless you select both the most and least appropriate actions.

You are completing a delivery to a school that you have never been to before. It is important for you to complete the delivery promptly, so that the school’s catering staff can begin preparing the food for lunch time today. When you arrive at the school, you find that it is situated on a narrow road, on which traffic can only drive in one direction. There are also several pedestrians walking close by. The school only has a small car park, and your vehicle is too large to park there.

Choose both the one most appropriate action and the one least appropriate action that you would take in response to this situation. You will not receive any marks for this question unless you select both the most and least appropriate actions.

You have just arrived at your first delivery of the day and notice that your handset, which is used to scan stock and confirm that each item has been delivered, is not working. You know that your manager has set a target for you to scan 400 items today, and that you will not meet this target if you are unable to use your handset. You contact the office coordinator to make them aware of the issue, however they tell you it may be a couple of hours before a new handset is sent out to you.

Choose both the one most appropriate action and the one least appropriate action that you would take in response to this situation. You will not receive any marks for this question unless you select both the most and least appropriate actions.

You have parked your vehicle outside of a café while you make a delivery there. When you return to your vehicle, a member of the public informs you that they have accidentally hit your vehicle with their car. They tell you that they were driving slowly when they hit your vehicle, and when you check there does not appear to be any damage to either your vehicle or their car. The member of the public asks you if you are happy continue with your day, as no visible damage has occurred to your vehicle.

Choose both the one most appropriate action and the one least appropriate action that you would take in response to this situation. You will not receive any marks for this question unless you select both the most and least appropriate actions.

You have recently been hired as a Sysco driver and are taking part in a new driver training course. A colleague on the same training course tells you that they are finding the course difficult. They explain that they are not sure that they will pass the course.

Choose both the one most appropriate action and the one least appropriate action that you would take in response to this situation. You will not receive any marks for this question unless you select both the most and least appropriate actions.

You receive a telephone call from the depot office while you are completing your last customer delivery, requesting that you collect some equipment accidentally left at a nearby restaurant by another driver. Your manager explains that you are close to the restaurant, and that the equipment forgotten by the other driver will be needed for tomorrow’s deliveries. You are concerned that you may be late finishing your shift if you retrieve the equipment, and you have an appointment to attend later.

Choose both the one most appropriate action and the one least appropriate action that you would take in response to this situation. You will not receive any marks for this question unless you select both the most and least appropriate actions.

Your manager has recently changed your usual delivery route to help all the drivers to save time during your shifts. On your new route, you are required to make deliveries to a restaurant that has been a Sysco customer for several years. When you arrive at the restaurant for the first time, the customer asks where their usual driver is. The customer expresses frustration about the change in drivers, telling you that they are concerned that you will not complete their deliveries as efficiently.

Choose both the one most appropriate action and the one least appropriate action that you would take in response to this situation. You will not receive any marks for this question unless you select both the most and least appropriate actions.